Refund Policy

# Refund Policy

> **This document is a template placeholder and does not constitute legal advice. Have it reviewed by qualified legal counsel before public launch. Every `[SQUARE_BRACKET]` value below must be replaced before launch.**

**Last updated:** 2026-01-01

This Refund Policy explains how cancellations and refunds work for AutoEco, operated by
`[LEGAL ENTITY NAME]`. It forms part of our [Terms of Service](terms.md).

## 1. Subscriptions (Pro, Family, Pro Plus)

- You may **cancel your subscription at any time** from Settings → Subscription, or by contacting
  support.
- Cancellation takes effect at the end of the current billing period. You **retain full access
  until the period ends**; no further charges will be made.
- **No prorated refunds by default.** We generally do not issue refunds or credits for partial
  billing periods or unused time within a period.
- **Case-by-case exceptions.** We may, at our discretion, consider refund requests in exceptional
  circumstances (for example, an accidental duplicate charge, a verified technical failure on our
  side that prevented you from using the Service, or a charge made in error). Submit such requests
  within `[REFUND_WINDOW_DAYS]` days of the charge.
- Statutory consumer rights in your jurisdiction (for example EU withdrawal rights, where
  applicable) are not affected by this policy.

## 2. One-Time Purchases

- Where a one-time purchase is offered, it is refundable within `[REFUND_WINDOW_DAYS]` days of the
  purchase date.
- To qualify, your usage during that period must remain within a reasonable evaluation threshold
  indicated on the pricing page or in the product at the time of purchase.
- Refund requests made after that window, or where usage exceeded the threshold, are not eligible
  except where required by law.

## 3. Free Trial

- If a free trial requires payment details, **you will not be charged until the trial ends**, and
  only if you have not cancelled before the trial converts to a paid subscription.
- Cancel any time before the trial ends to avoid any charge.
- Charges resulting from a completed trial conversion are treated as normal subscription charges
  under Section 1.

## 4. Referral and Affiliate Rewards

- Referral credits have no cash value and are not refundable.
- If a refunded purchase generated an affiliate commission, that commission may be reversed in
  accordance with the [Affiliate Program Terms](affiliate-terms.md).

## 5. How to Request a Refund

1. Email `[BILLING EMAIL]` from the address associated with your account.
2. Include: your account email, the date and amount of the charge, the plan purchased, and a brief
   reason for the request.
3. We aim to respond within `[RESPONSE_DAYS]` business days. Approved refunds are issued to the
   original payment method via our payment processor; processing time depends on your bank or card
   issuer.

## 6. Chargebacks

Please contact us before initiating a chargeback with your bank — most issues can be resolved
quickly. Unwarranted chargebacks may result in account suspension while investigated.

## 7. Changes to This Policy

We may update this policy from time to time. The version in effect at the time of your purchase
governs that purchase. The "Last updated" date reflects the latest revision.

## 8. Contact

Billing and refund questions: `[BILLING EMAIL]`